The services that are provided to remedy any defect in the Lightsapp Services, Professional Services or Deliverable are a "Warranty Against Defects" as defined in Regulation 90. These services are provided by Lightsapp Pty Ltd (ABN 63 164 645 514) of Level 7, 131 Queen Street, Melbourne, VIC 3000, Australia, telephone number +61 1300 414 199, email address email@example.com.
In order to make use of this service You must contact Our support desk during the period of Your agreement using the web form on Our Website support webpages.
When You make use of these services, We will use Our commercially reasonable efforts to provide a remedy or a workaround for any defect in the Lightsapp Services, Professional Services or Deliverable in a time period that reflects the impact on Your business.
The costs for this service is included within the Fees stated in this Agreement. No additional fees are payable by You for this service. You are responsible for any expenses You incur in using this service.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
The benefits that we provide to consumers under our Warranty Against Defects are in addition to any other rights or remedies a consumer may have in respect of these goods or services under the Australian Consumer Law.